Cakes and Cupcakes Across Medway

FAQs

Here you’ll find general facts & questions you may have.

Call 07825 300462

Bake Me A Gem, FAQs

Design & Quality

To ensure the freshest tasting and highest quality cake it is recommended you eat your cake within 48hrs, I cannot guarantee the quality after this as no additives or preservatives are added to any of my cakes.

Please be aware the design and colours of a cake may vary from the picture/photo provided as a guide, I will do my utmost if an exact match is required but generally a variation will be necessary.

Bake me a Gem reserves the right to use any photograph of any cake made for social media. I will respectfully post photos after the date the cake is required, to ensure no surprise is spoilt. Thank you for your understanding.

Cake Collection & Delivery

Once you have collected your cake it is very important to always keep the box flat, especially for transportation and to drive slowly, this is to avoid any damage to the cake. Once the cake is at its final destination, please ensure it is kept on a flat surface in a cool dry room out of direct sunlight. Ideally maximum temperature of 18⁰c.

Once the cake has been collected and has left the premises Bake me a Gem holds no responsibility or liability for any damage caused to your cake.

I can deliver within a 3-mile radius of ME3 8BE. Anything outside of this will be an additional charge, amount depending on the distance.

Deposits

Deposits on all orders are non-negotiable and a 30% deposit is required, thank you for your understanding.

Deposits and payments can be paid in cash or by bank transfer, final payment must be paid before collection or delivery.

Any cancellations must be made 72 hours before the collection date to receive a refund of your deposit, after this time unfortunately no refund will be given.

Allergens

All of my cakes are made fresh to order so please be aware that I CAN NOT guarantee baked goods are allergen-free as they are baked in my kitchen where food containing the below allergens are prepared.

  • Eggs
  • Fish
  • Milk
  • Nuts/peanuts
  • Soya
  • Mustard
  • Molluscs
  • Celery
  • Cereal/Gluten
  • Lupin
  • Sulphur dioxide
  • Sesame seeds
  • Crustations

Get In Touch With Me

If you have any questions or would like to place an order, feel free to give me a call or complete the form and send me an email.

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